Privacy policy

These Terms and Conditions apply to your use of the services and products provided by Danat Al-afrah Technical Services LLC ("we," "our," "us") for providing marble installation and related accessories in the United Arab Emirates ("UAE"). By using or accessing our website and services, you ("Client," "you," or "your") agree to be bound and comply with these Terms. If you do not agree to these Terms and Conditions, please refrain from using our website.

The Company reserve the right to update or change any of these Terms at any time without prior notice. Any changes will be effective right after posting on our website. We recommend that you periodically review these Terms to stay informed of any updates.

General 

  1. These Terms & Conditions are governed by the laws of the UAE and are subject to the inclusive jurisdiction of the UAE’s court. If any part of these Terms are enforceable, It shall proceed to be deleted from this agreement, and the remaining provisions shall remain in force. 

  2. These Terms & Conditions are subject to change without any notice but will remain intact and valid once the deposit has been made. 

1. Services Provided

We specialize in providing precise and high-quality marble installation services and selling marble accessories across the UAE. Our services include:

  • Marble installation for residential, commercial, and industrial buildings.

  • Marble maintenance, cleaning, and polishing services.

  • Supply and installation of marble accessories, such as countertops, backsplashes, showerheads, floors, trims, boarders and other related products.

  • Customization services may include cutting, shaping, and designing marble to fit specific client needs.

2. User Account

Use of certain features or services on our website may require you to create a user account. When you register, you agree to provide an accurate and complete bio of yourself. Users are solely responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

If you suspect any unauthorized use of your account or any breach of security, you must notify our team immediately. The Company is not liable for any losses or damages arising from the unauthorized use of your account.

3. Eligibility

To access and use our services, a user must be at least 18 years old or the legal age of majority in the UAE's jurisdiction. By agreeing to these Terms and Conditions, you represent and warrant that you are of legal age and have the legal rights to enter into a binding agreement.

4. Services Agreement

Once you place an order for our marble installation services, a formal contract will be established between you and the Company. The agreement will include the scope of work, timeline details, and the agreed-upon price. Any changes to the work or delays must be communicated and agreed upon in writing.

Scope of Work

The scope of our services will be clearly defined in a written agreement before the commencement of any work. The agreement outline includes:

  • The specific installation services you have requested.

  • The estimation of completion date and work schedule.

  • Any addition to terms or conditions unique to the specific project.

  • Materials and products to be used, including any marble type and accessories.

Changes to Scope

Any changes to the agreed scope of work must be mutually agreed upon by both parties and must be highlighted in a written amendment to the contract. Additional costs or changes in timelines resulting from modifications will be your responsibility, not ours.

5. Pricing and Payment

Our prices for marble installation services and accessories will be provided in a detailed quote before the work agreement. The quote will outline:

  • The total price of the marble installation services.

  • The cost of marble accessories, if applicable.

  • Any applicable taxes or additional charges, including delivery fees, if relevant.

  • You are bound to pay the purchase price in full as mentioned in the Terms & Conditions, without any abatement or set-off on any ground.

We accept payments via [list of payment methods, such as credit cards, bank transfers, or cash]. A deposit may be required before the start of work, with the balance due upon completion or as otherwise agreed upon in the contract.

The ownership of all services supplied to You under Our quotation or otherwise shall remain with Us until the payment in full has been received in cleared funds for such services and or any other goods delivered by Us to You under any other quotation, order or contract. 

Additionally, the materials and accessories supplied by Us to You will not be deemed “fixtures or fittings” until paid for in full. If You resell any goods supplied under Our quotation by way of an authentic sale at full value or otherwise. The proceeds of such sale be held by yourself as trustee for and to the account of Us until We shall have received payment in full for all goods supplied.

6. Quality & Warranty

We take pride in the quality of the marble products and installation services we provide to customers. All of Our marble and accessories are sourced from reputable suppliers, and we guarantee that all marble meets the standards of quality and durability.

Marble Products

Our marble products come with a limited warranty that covers defects in materials and workmanship for a specified period. Our warranty does not cover any damage caused by misuse, accidents, or improper maintenance.

Installation Services

We provide a warranty on Our marble installation services for a specified period. This warranty covers any installation defects, such as misalignment or improper fitting. However, this warranty does not cover damage resulting from external factors, such as accidents or negligence of owners.

Maintenance and Care

We recommend regular maintenance and cleaning of Your marble surfaces to ensure their longevity. We offer marble cleaning, polishing, and maintenance services at an additional cost. Proper care instructions will be provided with the completed installation.

7. Delivery & Installation

Delivery

We will deliver the marble products and accessories to the location specified by a User, as outlined in the contract. Delivery times may vary based on the User’s location and the specific products the User has ordered. We will make reasonable efforts to ensure timely delivery, but the Company do not guarantee delivery dates.

Installation

Installation services will be provided according to the scope of work in the contract. Our experienced team of installers will handle the marble installation carefully and professionally. We will make reasonable efforts to complete the installation within the mentioned timeline, but delays may occur due to unforeseen situations, such as weather conditions and supply chain issues.

8. Cancellations & Refunds

Cancellation of Services

You may cancel the marble installation services prior to the arrangement of work. However, once the work has begun at the agreed time, cancellation shall not be possible, and any payments made are non-refundable. If you need to cancel, please notify the Company as soon as possible. The Company shall not be responsible for any of Your losses due to negligence at Your end. 

Refunds

Refunds for any payments made for marble products or installation services are subject to Our refund policy. The Company will provide refunds only for defective or damaged products and under specific circumstances outlined in the warranty policy and Terms. 

No Party shall be liable for any failure to fulfill or bound to obligations where such failure is as a result of Acts of God (such as fire, flood, earthquake, storm, hurricane or other natural disaster). war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction. blockage, embargo,labour dispute, strike, lockout or interruption or failure of electricity.

Refunds for Cancelled Orders

If You cancel your order before the marble products or accessories are delivered or installed, the Company will issue a full refund, minus any administrative fees or costs incurred up to the point of cancellation. If cancellation occurs after delivery or installation has begun, no refund will be issued.

9. Client Obligations

As a client, You agree to:

Bound to provide accurate information regarding the property where the marble installation is to take place.

Make sure that the installation area is clear and accessible for Our team to perform the required work.

Notify Our team of any potential hazards or concerns regarding the property or installation site before work commences.

Pay the Price mutually agreed upon for the services rendered promptly.

Failure to fulfill these responsibilities may result in delays, additional costs, or termination of the services.

10. Privacy Policy

We are committed to protecting Customer’s privacy and ensuring the security of User’s personal information. Our Privacy Policy explains how the Company collect, use, and protects User data. By using Our website and services, a User agree to the terms of our Privacy Policy.

11. Intellectual Property

All content on Our  website, including logos, images, graphics, designs, text, and software, is the intellectual property of Danat Al-arfah Technical Services LLC. You may not copy, reproduce, or distribute any of Our content without Our express written permission.

12. Limitation of Liability

To the fullest extent permitted by UAE’s law, Danat Al-arfah Technical Services will not be held liable for any indirect, accidental, incidental, special, or consequential damages arising out of or in connection with the use of Our services or products. Our liability is limited to the amount you paid for the services or products that are the subject of the agreement.

The Company is not responsible for any delays or failures to perform Our obligations due to events beyond Company’s control, such as natural disasters, accidents, or government actions.

13. Dispute Resolution

Any dissatisfaction, problems or complaints with the marble must be made and received by Us in writing within 5 working days from the commencement of the work. After this period, the Company shall only be liable to You for faulty workmanship.

If We instruct solicitors to pursue You as a result of your breach or default to the agreement of any of these terms and conditions You hereby agree to indemnify Us in respect of all damages, losses, costs, or any other expenses incurred by Us in consequence of such default, to include Iegal costs (including solicitors or barristers costs and disbursements) incurred in such action(s) as may be required against You to enforce the terms of this Agreement.

Any disputes arising out of or relating to these Terms or the services provided by Alarfah Technical will be resolved through mutual negotiation. If a resolution cannot be reached through negotiation, the dispute will be submitted to binding conciliation under the rules of the UAE Arbitration Association.

14. Indemnification

You agree to indemnify and hold harmless Alarfah Technical, Its team members, employees, agents, and contractors from any and all claims, liabilities, damages, or expenses arising out of Your use of Our services or products, including any violation of these Terms or any applicable law.

15. Governing Law

These Terms are governed and concerned in accordance with the laws of the United Arab Emirates. Any legal action arising from these Terms will be brought in the courts of the UAE.

16. Contact Information

If You have further questions or concerns regarding these Terms and Conditions, please contact Us at:

Add Contact Information

Danat Al-Afrah Technical Services LLC

BN COMPLEX, Land: Al Muteena, Plot No 321-0

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.